FAQs

WHY SHOULD I USE A PROFESSIONAL LOCKSMITH VANCOUVER COMPANY?

Skilled professional locksmiths bring experience and knowledge in lock, safe & security problems and are better prepared to solve any security issues to your unique situation. A professional locksmith can prescribe state-of-the-art products that work, guaranteed.

I HAVE A KEY MARKED “DO NOT DUPLICATE.” CAN I GET A COPY OF IT ANYWAY?

Keys marked “Do Not Duplicate,” ” Do Not Copy,” or “Unlawful to Copy” may be duplicated only if a letter of authorization from the owner or supervisor is presented with the request for duplication. The letter should be on company letterhead and identify the key to be made, the number of keys, the person picking up the keys, and the name and number of the person writing the letter.  We reserve the right to refuse to duplicate any key marked “Do Not Duplicate.”

I AM MOVING INTO A NEW HOME, SHOULD I REKEY THE LOCKS? THEY SEEM TO BE WORKING PROPERLY.

Absolutely! Everyone has someone that they trust with their house keys; this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.

IS THERE SUCH A THING AS A KEY THAT CAN OPEN ALL LOCKS?

No. A “master” key is a key which works many locks. In order for a particular master key to work in a lock, the lock has to be set up to work on that master key. Locks are typically master keyed in hotels, office buildings, and schools. Rest assured that there is no such master key that opens all locks.

CAN I BUY LOCK OPENING TOOLS?

No, it is illegal in most provinces to sell or possess burglary or entry tools.
Vancouver Locksmiths will not sell entry tools to anyone.

MY KEY DOES NOT INSERT OR WITHDRAW EASILY OR IT HAS DIFFICULTY TURNING.

First spray the lock with light penetrating oil (such as WD-40). This oil can be found at most hardware stores, but can even be found at some drug stores and supermarkets. Don’t be afraid to spray too much, but have a paper towel handy to pick up the excess. Spray the oil into the keyhole and onto the bolt mechanism. Move the bolt in and out to allow the oil to penetrate into the lock. Do not take the lock apart if you are not confident you can put it back together.

ONCE LOCKSMTH ARRIVES TO FIX MY LOCK, HOW LONG WILL IT TAKE HIM TO COMPLETE THE LOCKSMITH SERVICE?

The amount of time it takes to complete a locksmith task depends on what exactly the task at hand entails. For example: installing a mortice lock could take 40 minutes, while retrieving keys that were locked in a car will likely take approximately 20 minutes.